Shipping.

Pick up
You can pick up your order free of charge at our warehouse in Geel, 30km east of Antwerp. Only for orders less than €100 we charge a small administrative fee. If you order before noon on a business day, your order will usually be ready for pickup by you or your shipping service the next business day. In case of exceptionally large or international orders, you may be able to pick up your order from the second business day after the day of ordering.

Standard delivery
Ordered before noon on a business day? Then your ordered products - if in stock - will be in transit the next working day. For standard delivery within the EU , the cost depends on the delivery address and the volume and weight of your order. You will see these at checkout on this website. For non-EU countries or European islands, a shipping cost applies upon request. In this case, our customer service department will contact you after you place your order to agree on the details around shipping.

Express delivery
Although we can offer quite short delivery times because 95% of our current products are in stock, you can also have your order delivered by express delivery. The cost of this is always on request. You can indicate this option when making your online order. Then our customer service department will contact you.

*If volume or weight are exceeded, the order will be shipped in a larger package type.

Parcel: up to max 0.08m³ or 17.5kg

Half-pallet: up to max 0,34m³ or 80kg

Pallet: up to max 1,55m³ or 450kg

What if I want delivery outside the countries in this table?
For Lithuania, Romania, Bulgaria, Latvia, Slovenia, Denmark, Hungary, Estonia and Finland a parcel delivery costs €22.50 but shipping costs for larger orders are also on request.

For the UK, Switzerland, Norway or non-EU countries, standard delivery is always on request. Our customer service department will contact you soon after placing your order to agree on this.

You will not yet see your price when placing your order.

Our customer service team will contact you soon by phone or email to discuss delivery arrangements.

Once any delivery charges are known, they will be added to your order invoice or placed in a separate invoice.

Of course! You can pick up your order for free at our warehouse in Geel, 30km east of Antwerp.

Only for orders less than €100 we charge a small administrative fee.

If you order before noon on a business day, your order will usually be ready for pickup by you or your shipping service the next business day.

In case of exceptionally large or international orders, you may be able to pick up your order from the second business day after the day of ordering.

Pick-up
For pickup, your goods will be ready the business day after you order, as long as you were able to order before 12pm. If you order later than 12pm, we cannot guarantee this, but you may always call our customer service department to see if you can expedite your order. In most cases, we can get your order ready within 6 working hours (warehouse opening hours: 7:30am - 4pm).

Standard delivery
With a standard delivery in the Benelux, your goods will be on transport the day after your order - if you ordered before 12 noon, we can guarantee this. In case of exceptionally large or international orders, it may happen that your order will be on transport one working day later. You will receive the necessary communication about this after placing your order.

Depending on the delivery address, different delivery times are common (including preparation in our warehouse):

• Benelux: 2 to 3 working days
• Germany, France and Austria: 4 to 6 working days
• Poland and Corsica: 6 to 8 working days
• Italy: 1 to 2 weeks
• Spain, Sweden and Ireland: 2 weeks
• Other countries: on request

Express delivery
With express delivery, you usually receive your order within 1 business day.