Privacy and Cookie Policy .

Privacy Statement

Last updated: January 2, 2025

Fine Dining & Living (registered office at Herentalseweg 66, 2440 Geel, Belgium), hereafter “we” or “us,” values your privacy. We process personal data in accordance with Belgian and European legislation, including the General Data Protection Regulation (GDPR). In this statement, we explain what personal data we collect, why we collect it, and how we handle it securely. If you have any questions or concerns after reading this policy, feel free to contact us via our customer service (contact details below).

We reserve the right to update this policy if legal or operational changes require it. The most current version of our privacy policy will always be available on our website: www.finediningandliving.eu . We recommend reviewing it regularly.


1. Personal Data We Process

“Personal data” refers to information that can identify you as an individual. This includes, but is not limited to:

  • Name and contact details (e.g., address, email, phone number)
  • Payment information
  • IP address
  • Order history
  • Browsing behavior

We only collect the personal data you provide to us, or that are clearly necessary for providing our services. In some cases, we may also receive personal data from third parties (e.g., if someone sends you a gift directly).

Data of children: Our services are not directed at children. Anyone under 18 years old is only allowed to use our website with explicit permission from a parent or guardian.


2. How We Use Your Data

We process personal data for various purposes, always on a lawful basis:

  1. Processing your orders
    Purpose: To deliver your items, handle returns/repairs, and keep you informed about your order. Legal basis: Performance of contract.
  2. Handling payments
    Purpose: To process and secure your payments. Legal basis: Performance of contract. Note: We work with mollie.com (an online payment system) to facilitate payments.
  3. Communication
    Purpose: To keep you informed about your order and to handle customer service queries. Legal basis: Performance of contract or legitimate interest (customer support).
  4. Legal obligations
    Purpose: To store transaction data for a legally required retention period (e.g., for tax or accounting purposes). Legal basis: Legal obligation.
  5. Marketing (with consent)
    Purpose: To send personalized offers and newsletters if you have explicitly opted in. Legal basis: Consent.
  6. Fraud prevention
    Purpose: To protect our business and our customers from fraud or misuse of our services (e.g., verifying IP address and payment details when necessary). Legal basis: Legitimate interest.

4. Sharing Your Data with Third Parties

We only share your personal data with third parties if:

  • They are involved in fulfilling your order (e.g., logistics and delivery partners).
  • They help us provide certain services (e.g., payment providers).
  • We are legally required to do so (e.g., requests from governmental authorities).

All third-party service providers are required to follow our instructions and to implement appropriate technical and organizational measures to protect your data. We sign Data Processing Agreements with them to ensure secure handling of your personal data.

Social media buttons: Our website includes social media buttons (e.g., Facebook, Instagram) so you can share content. We do not access your social media account; these buttons merely direct you to the relevant social media platform. We recommend checking the privacy policies of your social media providers for more information on how they handle your data.


5. Security

We take appropriate technical and organizational security measures to protect your data from misuse or unauthorized access. Access to personal data is strictly limited to employees who need it to perform their duties, and they are all bound by confidentiality obligations.


6. Retention Period

We store your personal data only as long as necessary for:

  • The fulfillment of our contractual obligations (including warranty)
  • Compliance with legal retention requirements
  • Fraud detection and prevention
  • Or until you request deletion (where legally permitted)

7. Your Rights

Under Belgian and EU (GDPR) legislation, you have several rights regarding your personal data:

  • Right to information: You have the right to receive clear and transparent information about how we handle your data.
  • Right of access: You can request access to the personal data we store about you at any time.
  • Right to rectification: You have the right to correct or update inaccurate or out-of-date personal data. You can also do this via your account.
  • Right to erasure (“Right to be forgotten”): You can request deletion of your data if we no longer have a legitimate reason to keep it.
  • Right to restriction: You can request to (temporarily) limit the processing of your personal data under specific circumstances.
  • Right to object: You have the right to object to the processing of your data for certain reasons, such as direct marketing.
  • Right to data portability: You can request a machine-readable copy of the data you have provided, which you can store for personal reuse or share with other organizations.

8. Contact & Complaints

If you have questions or concerns about how we handle your personal data, or if you wish to exercise one of your rights, please contact us:

Fine Dining & Living
Email: order@finedl.eu
Phone: +32 14 24 29 00
Address: Herentalseweg 66, 2440 Geel, Belgium

We will respond to your request or complaint as quickly as possible and no later than the statutory deadlines.

If you are unsatisfied with our response, you are entitled to file a complaint with the Belgian Data Protection Authority (GBA):

Belgian Data Protection Authority (GBA)
Drukpersstraat 35
1000 Brussels
Tel. +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: https://www.dataprotectionauthority.be

You may also contact your local data protection authority within the EU if you reside outside Belgium.

We are always here to help. If you have any questions regarding your personal data or if you’d like more information about our privacy practices, don’t hesitate to contact us at order@finedl.eu or via +32 14 24 29 00.

Thank you for your trust in Fine Dining & Living. We aim to handle your data with care and respect.

Cookie Policy

Effective Date: 02-Jan-2025
Last Updated: 02-Jan-2025

 
What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

 
How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

 
Types of Cookies we use
 
Manage cookie preferences
Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.