Where can I find information about the status of my order?

From once you are logged in, you can click on the account icon again and then choose "My Orders" from the drop-down menu.

You will then be taken to your account overview. From there you can choose "Open orders" in the menu on the left to see an overview of your current orders.

By "open orders" we mean all orders from which you have not yet received everything.

To view the detail of an order, you can choose "View Order" or "PDF" on the right.

When you clicked on "view order", you will be taken to the details of your order and you will see per ordered item the product name, the SKU, the status of this order line (if it says nothing, this is "open"), the number you ordered of that item, and also the number outstanding. Of course, you will also see the price you paid per item and per order line, as well as the total of this order. You can also click the "download PDF" button at the top right to download the summary on PDF.

Is there a minimum order quantity?

There is a minimum order quantity of €100 for an online order and of €500 for an e-mail order.

From a significant order value, you get a so-called "Franco", which means that you do not have to pay the delivery costs.

Standard delivery within Benelux, for example, is free from an online order value of €400, for France and Germany there is a minimum order value of €650 to enjoy free delivery. More information on delivery options, delivery costs and delivery times can be found in the "Shipping" help section.

Please note that carriage paid for Benelux is €500 if an order is not made via this webshop.

How does the quick order feature work? Does it allow me to import a list of SKUs to quickly place a large order?

Through this website it is possible to place a "quick order". You can quickly compile a list on the quick order page and then add that list in its entirety to your shopping cart.

You can compile the "quick order" list by:

1. Search in the search bar by SKU or product name.

2. Enter a list of SKUs with a different SKU number on each line. You can add multiple numbers of an item by entering a comma after the SKU and then a number. For example, "169112, 4"

3. Load up a CSV file containing the SKU numbers and corresponding quantities you want to order. A template file is available that you can download and fill out.

Except in the case of samples, which is rather the exception, our products are usually not orderable by piece. but rather by collection carton.

Regardless of which of these three methods you use to compile a quick order list, if you enter an undeliverable number of items, you will receive an error message when you indicate that you want to add the list to your shopping cart. In this way we ensure that you only order quantities that take into account the collection cartons.

Using the quick order feature takes some getting used to. Fortunately, this website offers a lot of search, browse and filter options. When you see a product list (and are logged in), you can very easily increase the quantities for each product by innerkarton, outerkarton or pallet. Feel free to contact us for a demo of the quick order feature or the ordering options on the rest of the website. We are happy to assist you!

How can I add products to my wish list?

To use the functionality of the wish list, you must be logged in.

It then suffices to click on the heart at products you want to add to your wish list. This can be done either from a category page (list page) or from a product detail page.